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Customer service

THE answer to all your questions!

The whole Vinatis team is here for you! Since 2002, we have been working hard to become more and more efficient and to offer you the best service. You can now count on our dedicated co-workers to answer every question and request in several languages and in the best way possible.

Customer service

We answer any questions or requests you may have from an advice or a question about your order, parcel tracking, reception problems, disputes, refund or other? We are here for you. We guarantee that your request will be processed as quickly as possible. :

You can contact us via the following link:


Or by writing to:

6 avenue du Pré de Challes
PAE des Glaisins
74940 Annecy le Vieux

Customer feedback:

Graham D-H, Skeyton, UK 21/10/2015

Just to say congratulations to you all. Not only is your delivery excellent but your packaging is really superb. It is a delight to deal with you.

Darya P, Rome, Italy 19/10/2015

As always great wine and fast and accurate service and shipping! Thanks!

Ralph PR, Salisbury, UK 02/10/2015

Just wanted to say how thrilled I am with my first very modest order of Tariquet and white Guigal CdR which arrived perfectly packaged, in exactly the stated time slot, WITHIN TWO DAYS of the order. Fantastic value Fantastic service Fantastic wine I shall certainly reorder from you. May you prosper. Merci!