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Customer service

THE answer to all your questions!

The whole Vinatis team is here for you! Since 2002, we have been working hard to become more and more efficient and to offer you the best service. You can now count on our dedicated coworkers to answer every questions and requests in French, English and German the best way possible.

Based on a questionnaire addressed to 2’000 customers in 2012, 98% of the people who have dealt with our customer service were “satisfied or totally satisfied”. On a scale going from 1 to 5 (5 being the best note), the average obtained was 4.5/5.

Customer service

We answer any questions or requests you may have from 9:00am-12:30pm and 1:30pm-6:30pm:

+44(0)20 3499 5093

E-Mail: contact@vinatis.com

VINATIS
6 avenue du Pré de Challes
PAE des Glaisins
74940 Annecy le Vieux
FRANCE

Customer feedback:

Graham D-H, Skeyton, UK 21/10/2015

Just to say 'congratulations' to you all. Not only is your delivery excellent but your 'packaging' is really superb. It is a delight to deal with you.

Darya P, Rome, Italy 19/10/2015

As always great wine and fast and accurate service and shipping! Thanks!

Ralph PR, Salisbury, UK 02/10/2015

Just wanted to say how thrilled I am with my first very modest order of Tariquet and white Guigal CdR which arrived perfectly packaged, in exactly the stated time slot, WITHIN TWO DAYS of the order. Fantastic value Fantastic service Fantastic wineI shall certainly reorder from you. May you prosper.Merci!