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Terms and Conditions of Sale

Article 1: About us

The website is operated by Société par actions simplifiée with a share capital of €100,000 and registered offices located in ANNECY-LE-VIEUX (74940), 6 avenue du Pré de Challes- PAE des Glaisins.

The company, whose legal representative is Mr Alban BERARD, is registered in the Annecy Trade and Register of Companies under number 443 1000524:

SIREN:443 100 524 00042
Intracommunity VAT:FR04443100524
Director of Publication:Alban BERARD
Website declared to the C.N.I.L:registered under number 1396307
Website hosted by:OVH - 2 RUE KELLERMANN 59100 ROUBAIX (France)

To contact our customer service, please use our contact form: Contact us

Article 2: Who are you to us?

The offers presented by are reserved for private customers and legal entities such as companies, groups and wine merchants under certain conditions.

The Public Health Code prohibits the sale of alcohol to persons under the age of 18. Consequently, an order account can only be opened by an adult with full legal capacity. With each order, at the time of validation and before payment, by accepting these general T&Cs, the customer will again acknowledge their adult age (proof may be requested following a random check).

When creating an account, you agree to provide accurate and complete information regarding your personal details and any other information required for access to services and delivery. You should update them regularly, especially when it comes to deliveries.

An account is personal and access to it cannot be loaned, transferred or given to any third party. Access is by means of a login and password. The customer is solely responsible for their safekeeping. If you have the slightest doubt about the safety of your login details, or about the occurrence of fraud, you must notify us so that we can regenerate new, secure ones.

Article 3: What are the general terms and conditions of sale?

These terms and conditions apply to all purchases made from VINATIS at its online store, via the website To find out about the terms and conditions of an order, customers can click on Terms & Conditions at any time, even before placing an order.

Placing an order implies full acceptance by the customer of the various clauses presented in these general T&Cs. Only a written agreement between the parties, stipulating special conditions, may derogate from the T&Cs. Failing this, the latter shall apply ipso jure to relations between the Customer and VINATIS.

We regularly adapt the text of our general terms and conditions of sale. We therefore invite you to take note of the version in force on the day of your order. To this end, we invite you to save the general conditions of sale valid at the time of placing your order.

Article 4: How do I make an order?

All orders are placed at

You fill your cart by selecting the different products in the quantities you require. Once you have put together your basket, you are invited to check it and correct any errors before validating it to confirm your acceptance, and then to pay using the methods offered (article 5).

To ensure secure transactions, our verification service may require proof of identity and residence (identity card, K-bis extract, intra-community VAT number for legal entities, etc.) to make the order definitive. In the event of refusal, non-response or non-conformity of parts, VINATIS reserves the right to cancel the order to avoid any unpleasant occurrences.

The verification service also has the right to cancel certain orders if it considers that the latter present various anomalies and irregularities (doubts about the customer's identity, usurpation, creation of irregular accounts, etc.).

VINATIS reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order.

The order, confirmation of acceptance of the offer, and acknowledgement of receipt are considered to have been received when the parties to whom they are addressed (by email) can access them.

An invoice will be issued upon shipment of the order and will be available in the "my account" section of the website. On special request, an invoice can be sent to you by e-mail, or to the billing address provided.

In accordance with the terms of law no. 80-336 of May 1, 1980, relating to retention of title, products remain the property of VINATIS until invoices have been paid in full.

The customer becomes the owner and responsible for the articles upon delivery, and the transfer of ownership is tantamount to the transfer of risk.

Article 5: Order price

The prices indicated on the product sheets are those valid on the date of the order. They may vary daily according to demand and restocking.

For France, prices are expressed in Euros (€) and include all taxes (French VAT and any other applicable taxes).

For Great Britain, prices are expressed in Pounds Sterling (ÂŁ) and include all taxes (GB VAT and any other applicable taxes).

For other countries in the European Union, the price differs according to the country of delivery of the product and will take into account the local VAT of the country of consumption and other taxes (duties).

The price indicated on the product sheets always excludes shipping costs.

The price of transport can vary according to the quantities selected, the delivery method chosen, the destination, and the expected delivery time. You choose your delivery method when you validate your basket, based on the detailed charges (in addition to the order price) given to you. The delivery rates applicable at the time of ordering are available here:

All promotional operations (vouchers, discount vouchers, partner discounts, etc.) are limited to individuals, to one person per household and per operation.

VINATIS reserves the right to refuse orders that do not meet this criterion.

Article 6: Promotional offers and benefits


All promotional offers on the website, such as Flash Sales, Clearance Sales, Damaged Labels, and sales operations are subject to special conditions. These operations may be valid for a set period, a stock limit, availability or quantity. At the end of the offer, products are subject to price changes. As a result, the customer benefits from this offer over a period of time, and once this period has expired, VINATIS cannot undertake to offer the same advantages to the customer on another future order.

Article 7: Payment methods

Payment for products can be made by cheque, bank transfer, Paypal, debit and credit cards (Amex), gift cards or gift vouchers (valid only for delivery in France).

7.1 Bank cards:

We accept the following cards: CB, VISA, EUROCARD, MASTERCARD or AMERICAN EXPRESS.

7.2 Cheques:

Cheques are accepted in Euros only and only from banks domiciled in France. Cheques should be made out to VINATIS at our registered office: 6 Avenue du Pré de Challes, 74940, Annecy-le-Vieux, France. In the event of non-payment, VINATIS may request additional information from the customer before accepting payment by cheque.

7.3 Bank transfer:

Our bank transfer details can be found at:

7.4 Paypal:

The Paypal payment method is available for home delivery only. Paypal reserves the right to suspend validation of the payment in order to verify the transaction by its services.

7.5 Gift cards and gift vouchers (valid only for delivery in France):

Vinatis only accepts the following gift cards and vouchers: BEST: Chèque Best Liberté and Best Essentiels / CADHOC: Cheque and card / CADO: Cheque and Cado Card Chèque Sélection / KADEOS: Tickets Kadéos Infini, Ticket Kadéos Horizon / TICKETS TIR-GROUPE BY SODEXO: Mon Cadeau Bonheur and Mon Cadeau Liberté.

Article 8: What happens if a wine runs out of stock?

In the event of a product ordered going out of stock between the time the order is placed and the time it is dispatched, VINATIS undertakes to keep you informed as soon as possible and to offer you various alternatives:

  1. In the case of a definitive termination:

    Replacement of the out-of-stock product by the next vintage or by an equivalent or higher-quality product at the same price.

    Establishment of a credit note or refund of the unavailable product(s) or the entire order, depending on the customer's choice.

  2. In the case of a temporary termination:

    The customer will also be offered the choice to wait until the indicated restocking date. The customer will have the option of accepting and waiting to receive the entire order, or requesting partial or complete cancellation of the order.

Article 9: Delivery

9.1 Delivery:

Once payment has been received, the order is shipped. Your order will be delivered to the address you specified. As stated in Article 2 of the general terms and conditions, you must take particular care when checking your delivery address, as the information given when validating your order is binding on you. VINATIS cannot be held responsible for any error or lack of information resulting in a fault or non-delivery. In the event of a return due to an incomplete address, you will have the option of modifying the delivery address by asking our Customer Service Department for a re-shipment, subject to new shipping costs, or having the order refunded, less the initial shipping costs.

9.2 European delivery:

VINATIS offers the possibility to have an order delivered to a list of European countries, having established a series of transport partnerships. Service to these countries involves specific routing costs, the rates for which can be consulted on the Delivery Information page.

9.3 Responsibility for transport:

In accordance with article L.133-3 of the French Commercial Code, it is your responsibility to carefully check the contents of the package upon receipt and in the presence of the delivery person.

9.4 Delays:

VINATIS undertakes to make every effort to deliver the products ordered as quickly as possible. Delivery times vary according to product, delivery method and destination country. If products in the order have different delivery times, the longest delivery time will apply to the entire order.

9.5 Damage or breakage:

IMPORTANT: the carrier is responsible for the integrity of the package during delivery.

It is your responsibility to check the contents of the package upon receipt and to make precise and reasoned reservations stipulating the damage, if any, by writing them on the delivery slip or the electronic box provided by the carrier. The customer may also refuse the parcel if its integrity has not been preserved.

Please note that reservations such as "subject to unpacking" or "damaged package" cannot be considered as detailed reservations.

In all cases, you must notify VINATIS within 48 hours of receipt of the package, via the contact form. If all the conditions are met, Vinatis undertakes to offer a credit note or a refund to the customer.

9.6 Order collection at our Annecy site:

To pick up an order, customers must present their order number or order confirmation and proof of identity at the order pick-up desk. The customer has a maximum of one month to collect their order. At the end of this period, the products will be put back on sale and the customer will be automatically reimbursed.

Article 10: Cooling off period

10.1 Cooling off period

You have the right to withdraw from your order without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

Exercising the right of withdrawal is simple. All you have to do is notify us of your decision to withdraw by means of a clear statement (e.g. letter sent by post or e-mail). For this purpose, you can also use the withdrawal form which can be downloaded from the following link: download form. This notification of withdrawal must be made (and therefore sent) before the end of the 14-day period following receipt.

You are then required to return, at your own care and expense, the product(s) of the withdrawn order without undue delay and, at the latest, within fourteen days of communicating your decision to withdraw.

Returns can be made either in person at our Annecy-le-Vieux facility, or by returning the package to SAS VINATIS, 6 Avenue du Pré de Challes, PAE des Glaisins, 74940, Annecy-le-Vieux, France.

The right of withdrawal applies only to private customers and is not available to professionals.

10.2 Effects of cancellation

On receipt of the product(s) which you have cancelled, and after verification, we will refund the corresponding payment, including standard delivery costs (with the exception of additional costs arising from the choice of an accelerated method) without undue delay and no later than fourteen days from the day on which we are informed of your decision or on receipt of the goods.

Refunds are made according to the method of payment used for the original transaction, unless you expressly agree to a different method, in which case there will be no charge to you.

You will only be liable for any damage to goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods. In the event that certain products have been opened or consumed, VINATIS will have the right to deduct their purchase price from your refund.

Article 11: Refunds

In the event of a refund following a complaint or a commercial gesture, we undertake to reimburse you the agreed amount without undue delay and no later than fourteen days from the day on which the refund was validated in writing by our customer service department.

In the event of a refund in exchange for returned merchandise, we may defer the refund until we have received the merchandise or until you have provided proof of shipment of the returned merchandise, whichever comes first. For credit card refunds, please note that banking delays may delay the actual credit to your account by a few days.

Article 12: Legal warranties

12.1 Legal warranty against hidden defects:

VINATIS guarantees against any hidden defects that may affect products purchased on (French Civil Code, art. 1641, 1642 and 1643 to 1647), on condition that you provide us with proof of the hidden defect and that you take action within two years of discovery of same (French Civil Code, art. 1648).

This warranty is limited to abnormal manufacturing defects. In particular, defects resulting from the evolution of the wine (corking of the bottle), improper use, storage or any other action by the customer are excluded, as are defects of an aesthetic nature. In addition, the customer's dissatisfaction with the intrinsic quality of the product is excluded from this warranty scheme.

In any case, the customer is invited to inform us of any problem encountered with an order via the contact form available on

Article 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had they been aware of them.

12.2 Legal guarantee of conformity:

VINATIS guarantees the conformity of its products in accordance with legal provisions (French Consumer Code, art. L. 217-3 to L. 217-13) provided that the defect existed at the time of delivery of the product and that you act within two years from the date of delivery of the product.

This warranty applies if your product purchased on is unsuitable for the use normally expected of a similar product, does not correspond to the description given on its product sheet (whether it works or not) or does not possess the qualities advertised.

Under this warranty scheme, once all conditions have been met, you have the option of having the product replaced or reimbursed, subject to Article L. 217-9 of the French Consumer Code. Products whose non-conformity is the result of transport damage are not covered by the legal guarantee of conformity. Article L. 217-3 of the French Consumer Code: "The seller delivers goods that conform to the contract and to the criteria set out in article L. 217-5.

The seller is liable for defects in conformity existing at the time of delivery of the goods pursuant to Article L. 216-1, which appear within two years of this date.

In the case of a contract for the sale of goods containing digital elements:

1° Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or where the contract does not specify the duration of supply, the seller is liable for any lack of conformity of said digital content or digital service that appears within two years of delivery of the goods;

2° Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or more, the seller is liable for any lack of conformity of said digital content or digital service that appears within two years of delivery of the goods; For such goods, the applicable time limit does not deprive the consumer of their right to updates in accordance with the provisions of article L. 217-19. The seller shall also be liable, within the same time limits, for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was made responsibility of same by the contract or was carried out under seller’s responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions supplied by the seller. This warranty period applies without prejudice to articles 2224 and seq. of the French Civil Code. The starting point of the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity."

Article 13: We value your opinion

Any holder of a customer account on our site can give their opinion on the product purchased and submit their review for publication on the site.

For a review to be published, it must comply with the basic rules of communication as summarized in the customer reviews charter. Each published review will entitle you to a ÂŁ1 voucher. This voucher will appear on your customer account dashboard. It can be combined with other vouchers and used at any time.

Article 14: Data protection

VINATIS complies with the legal and regulatory provisions relating to the protection of personal data and in particular the EU General Data Protection Regulation (GDPR) of April 27, 2016, as well as the French laws of January 6, 1978 last amended on June 20, 2018 relating to information technology, files and freedoms.

The personal information and data concerning you are necessary for the management of your order and our commercial relations. It may be transmitted to companies contributing to this relationship, such as those responsible for the execution of services and orders, for their management, execution, processing and payment. This information and data is also kept for security purposes, to comply with legal and regulatory obligations and to enable us to improve and personalize the services and information we offer.

You have the right to access, rectify and object to any personal data concerning you. You can exercise this right by contacting our customer service department using the contact form or by post to the following address VINATIS, Service données personnelles, 6 Avenue du Pré de Challes, PAE des Glaisins, 74940, Annecy-le-Vieux, France. To enable us to respond quickly, please give us your surname, first name, e-mail address, postal address and, if possible, your customer reference number, and specify the address to which you would like the reply to be sent.

We may carry out identity checks in order to guarantee the confidentiality and security of your personal data. In some cases, you may be asked to provide a copy of an identity document bearing your signature. A reply will be sent to you within one month of receipt of the request.

Credit card payments on our site are secured by an SSL-compliant online payment system. All the banking information you provide when you make an online purchase is neither stored nor visible on the Internet. VINATIS guarantees the confidentiality of your data.

Finally, we use cookies to keep our site running smoothly. The purpose of the cookie is to signal your visit. Cookies are therefore only used to improve the personalized service you receive. You can find more information on the use of cookies at the following link: Privacy policy and cookie management.

Article 15: Intellectual property

All texts, comments and images reproduced or represented on the website are strictly reserved under copyright and intellectual property law for the entire world. Any total or partial reproduction or representation of the website (including company names, trademarks and distinctive signs) is strictly prohibited. Photos and illustrations used on the site are non-contractual.

Article 16: Swiss residents: What are the conditions of eligibility for tax-free sales?

VINATIS offers Swiss residents the possibility to pick up their order at 6 Avenue du Pré de Challes, PAE des Glaisins, 74940, Annecy-le-Vieux, France and to obtain a tax exemption.

Orders with a minimum purchase value of €175 (incl. VAT) and a maximum purchase value of €1,000 (incl. VAT) are eligible for tax exemption. Quantities are limited to 15 units per identical reference and 90L of still wine including 60L of sparkling wine, 10L of spirits, and 20L of other beverages.

The customer has six months from the date of invoice to return to Switzerland with the goods. The order will be placed on the site, tax included, and the reimbursement of the 20% VAT will be made as soon as the recipient has provided proof to the Vinatis accounting department that the goods have been cleared by customs. Reimbursement will be made by the same means of payment used by the purchaser when placing the order, except in the case of payment by cheque, when reimbursement will be made by bank transfer. A €4 fee will be deducted for reimbursements by bank transfer. To facilitate this procedure, the customer may send Vinatis a copy of an identity document showing the place of residence in Switzerland, by e-mail, before picking up the order, as well as a RIB (Relevé d'identité bancaire) in the case of payment by bank transfer or cheque.

Article 17: Dispute resolution: Mediation and Jurisdiction

17.1 Mediation of consumer disputes:

In accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the French Consumer Code, in the event of an unresolved dispute between the Professional and the Consumer, you have the right to refer the matter to the Consumer Ombudsman.

Before any referral, you must already have attempted to resolve your dispute directly with our services by means of a written complaint or have made a complaint in accordance with the terms of the order. To contact the Consumer Ombudsman, you can write to: MEDIATION - VIVONS MIEUX ENSEMBLE, 2 impasse de Beauregard 54 000 NANCY, France. To find out how to contact the Ombudsman:

If the conditions are met, a consumer mediation process will be carried out according to a precise process and the texts in force. IMPORTANT: never send defective, disputed or refundable items to the consumer ombudsman. Never send original documents to the consumer Ombudsman. Photocopies are preferable.

Online Dispute Resolution Platform: in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link.

17.2 Jurisdiction and applicable law:

In the absence of mandatory provisions, any dispute relating to the validity, nullity, interpretation or performance of the relationship shall be referred to the courts of Annecy. In addition, any question relating to the validity, invalidity, interpretation or performance of the relationship shall be governed by French domestic law, to the exclusion of the provisions on the international sale of goods.

Article 18: Additional provisions

18.1 Force majeure:

All facts or circumstances that are overwhelming, unforeseeable and beyond the control of the parties shall be considered as acts of God or force majeure.

In such circumstances, it is preferable to discuss the impact of the event and agree on the conditions under which performance of the contract will be continued or cancelled.

18.2 Scope of conditions:

The nullity, lapse, lack of binding force or unenforceability of any one of the stipulations in these Terms and Conditions shall not entail the nullity, lapse, lack of binding force or unenforceability of the other stipulations, which shall remain in full force and effect. The fact that VINATIS does not avail itself at a given time of one of the clauses of the present contract shall not constitute a waiver of its right to avail itself of the same clauses at a later date.

18.3 Convention on evidence:

The electronic data stored on the website are proof, until proven otherwise, of the conclusion and execution of VINATIS services. This electronic data therefore constitutes admissible, valid and opposable evidence under the same conditions and with the same probative force as any document drawn up, received or kept on paper.

Professional equality is now measured each year by a Women-Men Equality Index in accordance with the provisions of the Avenir professionnel law of September 5, 2018.

Companies with between 50 and 250 employees have been required to publish their Gender Equality Index score since September 1, 2019. Using a score out of 100, this index consists of four indicators that assess inequalities between women and men in companies:

  1. Gender pay gap (0/40 points because incalculable: all age groups by SPC do not include at least 3 women and 3 men)
  2. Difference in the rate of individual increases (35/35 points)
  3. Percentage of employees who received a raise in the year they returned from maternity leave (15/15 points)
  4. Number of employees of the under-represented sex among employees with the 10 highest salaries (5/10 points)

SAS VINATIS obtained an overall score of 55/60 for the 2022 financial year, and is doing everything in its power to continue the momentum it has set in motion to guarantee professional equality between women and men.

Alcohol abuse is dangerous for your health, drink in moderation

© 2002-2023 VINATIS

Alcohol abuse is bad for your health, please consume in moderation.

© 2002-2024 VINATIS

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