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Terms and Conditions


Article 1: Company is a simplified joint-stock company whose issued shares value 100000€. VINATIS’ headquarters are situated at ANNECY-LE-VIEUX (74940), 6 Avenue du Pré de Challes- PAE des Glaisins, FRANCE.

The company is registered at the "Registre du Commerce et des Sociétés d’ Annecy" (Commerce and Companies Registrar of Annecy) under the account number 443 1000524:


  • SIREN: 443 100 524 00042
  • TVA (French VAT) Reference: FR04443100524


C.N.I.L Registered under the number 1396307

Site hosted by: OVH- 2 RUE KELLERMANN 59100 ROUBAIX (France)


Click here to Contact our Customer Service


Article 2: Applicability and application of the general terms and conditions of sale:

The general terms and conditions of sale presented here apply to every purchase made with the company VINATIS via their online shop or by telephone. To read the applicable terms and conditions, clients can at any time, even before completing a purchase, click on the button “Terms and Condition” that can be found at the footer of most pages of the site.

The act of ordering on the site and finalizing a purchase implies the full terms and conditions have been accepted in their entirety and without restrictions by the customer of VINATIS. Only by a written agreement stipulated by the two parties agreeing to any special conditions is an acceptable modification of these terms and conditions, without this these terms presented below are enforceable to the full extent of the law and dictate the relationship between Vinatis and its customer’s.

Offers presented by Vinatis are reserved for private individuals and under certain special conditions for groups, societies, or cellar keepers (See the ‘Weddings’ and B2B pages)

Before processing payment on the site every customer must also show physical proof of having accepted these terms and conditions, by ticking the check box, found in the basket, confirming that they have read, understood and accept the terms and conditions.


Article 3: Order procedure:

 All orders are conducted through the site

The client creates their basket by choosing the number and type of products wanted. Once their choice has been made, they can check and confirm the order and the payment method.

After having accepted the general terms and conditions of sale of Vinatis, the order will become definitive once the payment has been confirmed.

Order confirmation will be sent by Vinatis to the client via email once all the relevant security checks have been passed.

The payment confirmation service of Vinatis has the right to demand of the customer proof of identity and address (proof of incorporation and VAT number for companies) to validate the order. In the case of refusal on the part of the client, or the non-conformity of the proofs Vinatis can refuse and cancel the order. For his part the client too has the right to cancel the order at this point if he does not wish to provide the proofs demanded of him.

The verification service also has the right to cancel certain orders if it is believed that the orders contain anomalies or irregularities that cast doubt on the veracity of the order (concerns about clients’ identity, irregular account creation etc)

A receipt of payment is produced by Vinatis and available in the section “My Account” on the site At the request of the customer this receipt can be sent to them by email or by letter to their billing address.

Products remain the property of VINATIS until the full payment of outstanding bills, in conform with the European law n°80 336 of 1st May 1980.

The client becomes the owner and fully responsible for the articles ordered at the point of delivery, where the transfer of the physical goods also constitutes transfer of the risk from Vinatis to the private individual.


Article 4: Procedure of Payment

A: Mode of Payment:

The payment of orders can be accomplished by bank transfer, Paypal, bank card (including Amex), gift card or gift voucher.

Bank card:

The following types of cards are accepted: CB, VISA, EUROCARD, MASTERCARD, AMERICAN EXPRESS. 

 Bank transfer:

Transfers should be made to the following account Bank: CIC Lyonnaise de Banque | Branch: CIC HAUTE-SAVOIE ENTREPRISE | Account Identification (RIB): | Bank Code (Code banque): 10096 | Sort Code (Code guichet): 18533 | Account Number: 00050057901 | Identification Key (Clé RIB): 22 | Code BIC/SWIFT: CMCIFRPP | IBAN: FR76 1009 6185 3300 0500 5790 122


See T&Cs of Paypal

Gift Cards and Gift Vouchers:

Vinatis accepts solely the gift cards and gift vouchers issued by Vinatis themselves. See T&Cs of issued voucher/card for more details.


For the UK prices are displayed in GBP (£) and include all applicable taxes (English VAT as well as excise duties etc.). For all other countries of delivery within the EU the price will differ depending on the product, and will include the local VAT rate of the country of delivery as well as other taxes. The currency of displayed prices can be changed at any time into EUROS (€) when delivery to Europe is selected.

 Prices indicated on product pages does not include shipping costs. The price of a product may vary depending on the quantity chosen. Shipping costs will vary according to the mode of transport chosen as well as the country of delivery. SHIPPING COSTS APPLIED TO ORDERS ARE AVAILABLE TO VIEW BY ALL CLIENTS BEFORE EVEN HAVING ADDED A PRODUCT TO THE BASKET VIA THE SHIPPING AND TRANSPORT PAGE.

 The company VINATIS reserves the right to change its sale prices.

 All promotional actions (gift vouchers, promotional codes, partner reductions…) are limited to one per person per operation. VINATIS reserves the right to refuse any order that does not correspond to these criterion.


Article 5: Delivery:

 At the reception of payment of the order, VINATIS will launch the process of shipping and delivery. The delivery of the articles will be completed at the address indicated by the client. The information provided by the client thus implicated him in the delivery of the order. In the case of erroneous or incomplete information rendering the delivery impossible or resulting in a mistaken delivery, the company VINATIS cannot be held responsible. In the case of a returned order due to an incomplete address, the client will have the possibility to either: modify his delivery address and have his order re-sent, while supporting any additional shipping costs; or to have his order refunded with the cost of shipping deducted from the refund.

 The list of countries where delivery is available, and the matching tariffs can be found on the page SHIPPING AND TRANSPORT.

 Responsibility of safe transport: It is the responsibility of the client at the reception of the command, to check the contents of the delivery to ensure the condition of the shipment. If the condition is not as expected they must follow the directive outlined: the customer must either signal the deliverer that they will not accept the package, sign the declaration provided by the deliverer and leave the package with him; or immediately call the customer service department of VINATIS in the presence of the deliverer. In either case the client must then address a letter to VINATIS and send it with recorded delivery AND send a message via the form within 2 days of having refused the delivery to inform VINATIS of the situation.

 Delay: The company VINATIS undertakes to make every effort to deliver products ordered in a timely fashion. The delay will vary according to product, the chosen method of delivery as well as the country of delivery chosen. If in an order products have different times of delivery the longest time of delivery will apply to the whole order.


Article 6: Stock 

 In the case of a product in an order being out of stock, VINATIS will inform the client as soon as possible to allow the customer to choose their preferred course of action:

  • The substitution of the out of stock product by the following vintage or an equivalent/superior bottle within the same price range.
  • The refund of the value of the unavailable products or of the totality of the order at the discretion of the client.

 In the case of a temporary unavailability, the client will also be proposed the additional option to wait for the next date of restocking (which will be indicated to them) and at that point to have their full order shipped.


Article 7: Commercial Operations and Opportunities:

 All the commercial operations available via the site (such as Flash Sales, Bin End Sales, Damaged Labels, winter and summer sales, the ‘Foire aux Vins’ etc.) are subject to their own particular terms and conditions. In effect these operation can last a certain amount of time or for as long as stock lasts or until a set number of bottles are sold. At the end of the operation the products concerned are susceptible to a change in price. The client can benefit from the offer while it is available however once the operation is terminated VINATIS does not havfe to honor the past offer on any future order.

 Invitation Program : The company VINATIS extends the opportunity to its customers to take part in its Affiliate Invitation Program. This allows customers to benefit from gift vouchers for both the inviter as well as the invitee. These are usable on the site and are attributed to the accounts concerned immediately after the first order by the invitee superior to 100€ (or the equivalent in GPB), under condition that the order in completed. The gift vouchers, of a value of 10€ (or the equivalent in GPB), are valid for one year from the date of issue. They are available to view from the account page of both the inviter and the invitee however cannot be used as part of a monetary refund – they are a separate method of payment. VINATIS reserves the right to increase the value of these gift vouchers temporarily, and to decrease them back down to the original value of 10€ (or the equivalent in GPB) without informing the participating members. This augmentation in value does not change the terms and conditions of the vouchers. If VINATIS observes irregularities in the use of these gift vouchers (creation of multiple accounts, multiple accounts attributed to the same individual…) they reserve the right to use every measure available to stop the irregularities including, but not limited to, deleting suspect gift vouchers and blocking orders from certain accounts.

Review and comment program: All customers of VINATIS who register with an account on the site have the possibility to leave an opinion on any bought bottles in the form of a comment. Each comment/review submitted to the site will earn the customer 1€ (or the equivalent in GPB). This will be in the form of a code of reduction that can be viewed in the account section of the customer. They are cumulative and can be used whenever the clients wishes (see T&Cs of the Review and comment program).


Article 8: Right to Retraction:

The client has the right to withdraw from this contractual agreement for any reason and without justification within a period of fourteen days. The fourteen days are counted after the day on which the client, or a third party, other than the transporter, designated by the client, physically takes possession of the goods. 

To exercise this right of withdrawal, the client must notify us of their decision to withdraw from the contract by means of a clear statement of intent (e.g. letter sent by post or an e-mail). The client may use the withdrawal form downloadable here, but its use isn’t mandatory. 

The withdrawal period will be respected, as long as the client transmit their intent to exercise the right of withdrawal before the expiry of the withdrawal period. 

Withdrawal effects

If the client withdraws from the contract, we will refund all payments received from the client, including delivery charges (except any additional charges arising from the choice to withdraw, i.e. return delivery costs, as well as the choice to benefit from delivery methods other than standard delivery) without undue delay and no later than fourteen days from the day we are informed of the decision to withdraw from the contract.

We will execute the refund using the same method of payment that was used for the original transaction, unless the client expressly agrees to a different method, in either case, this refund will not result in any charge to the client. We may defer the refund until we receive the merchandise or until the client has provided proof of shipment of the property, whichever comes first.

The client must return the property by hand or return it to SARL VINATIS - 6 avenue du Pré de Challes - PAE des Glaisins - 74940 Annecy-le-Vieux without undue delay and, in any case, no later than fourteen days after having informed us of the decision to withdraw from the contract. This period is deemed to be respected if the client returns the property before the expiry of the fourteen-day period. 

The client will be responsible for the direct costs of returning the property. 

The client is liable for the loss of value of the merchandise resulting from all manipulations beyond the handling necessary to see whether the goods are as expected. In the case where certain products have been opened or consumed, VINATIS is entitled to deduct the value of these products from the refund made to the buyer.


Article 9: Applicable Law and Dispute Resolution:

Consumer Mediation Service or Ombudsman: Amiable resolution of disputes between the trader and the consumer conforming to the articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the ‘Code of Consumption’.

In the case of unresolved disputes between the trader and the consumer, the consumer has the possibility to implicate the consumer mediation service. Before contacting the consumer mediator the consumer must have already tried to resolve the dispute directly with the trader through a written means of communication or to have made a retraction as per the contract concluded with the trader.

Consumer mediation is an out-of-court settlement of consumer disputes. If the conditions are met, a mediation will take place according to a precise process and according to the applicable laws.

To contact the consumer mediator/Ombudsman:
Address: 2 impasse de Beauregard 54 000 NANCY

IMPORTANT: Never send defective or contentious items or items to be refunded to the consumer mediator. Never send original documents to the consumer ombudsman. Make photocopies of all concerned documents.

European online dispute resolution platform:

Vinatis contact form: 

Applicable law and competent jurisdiction
The general conditions of sale are governed by French law. If any clause of these terms and conditions become null and void, this shall not affect the validity of or compliance with these terms and conditions. In case of persistent disagreement concerning these conditions and a failing of amiable agreement, any dispute will be referred to the relevant French courts.

Time limits for reimbursement
In the event of a refund following a dispute we will refund you the amount agreed with our customer service without undue delay and at the latest fourteen days from the day you have agreed in writing to this refund with our customer service.  In the event of a refund in exchange for a return of merchandise, we may defer the refund until we have received the merchandise or until you have provided proof of return shipment of the merchandise, whichever comes first. For credit card refunds, please note that interbank delays may retard the actual credit on your account by a few days.

Article 10: Protection of minors:

 The "Code de santé publique" (public health code) specifies that the sale of alcohol to minors under 18 years of age is illegal (modified, see article 93 of the French law HPST).

 When registering to the site the client must recognize his being an adult and every time he orders must tick the check box confirming his adheral to the terms and conditions and thus re-affirm that he is indeed 18 or over.


 Article 11: Protection of personal information:

The site is implicated in the declaration of the CNIL. Conforming to the French law n° 78-17 6 January 1978 related to the technological domain, in “Filing and Freedom, persons have the right to access, edit or delete the personal information related to them that are stocked by and the responsibility of VINATIS. Any client can exercise this right by addressing our customer service department via the form at or by post.

 To meet the demands and needs of clients, and to ensure an optimized remote service the company VINATIS is obliged to save certain personal information (name, address). This information is destined for use by VINATIS only.

 Payments by bank card are secured by an SSL online payment system. All information pertaining to clients’ banking details that they send to VINATIS to complete an order are neither saved nor visible online. VINATIS guarantees the confidentiality of this information.



Articles 12: Images:

 Photos, graphics, and illustrations used on the site are non-useable. They are the exclusive property of VINATIS and are not free use. 

Images in product descriptions are non-contractual and do not necessarily represent exactly which product packaging will be delivered. The appearance of products can vary depending on availability among other factors.





© 2002-2018 VINATIS


Alcohol abuse is bad for your health, please consume in moderation.

© 2002-2023 VINATIS