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Privacy policy and cookie management

Introduction

This privacy policy describes how Vinatis (publisher of the websites vinatis.com, vinatis.co.uk, vinatis.de, vinatis.it) protects personal data that is collected when a visitor visits one of its sites. It describes what data is collected, how it is protected, with whom and under what conditions it is shared.

Vinatis SARL, , registered at RCS Annecy under number B 443 100 524 is responsible for the processing of personal data of visitors to its websites.

Its priority is to use this data only to optimize the browsing and shopping experience of its visitors.

1/ Data collection

When :

  • you browse one of the websites,
  • you create an account,
  • you create an account from a module linked to social networks,
  • you subscribe to the newsletter,
  • you receive promotional emails/newsletters,
  • you fill in your « newsletters preferences»,
  • you place a product in your favourites or in your alerts,
  • you buy a product,
  • participate in a contest on one of the websites or social networks,
  • when you contact our customer service,

Vinatis collects the following data :

  • your contact details including: title, surname, first name, date of birth, email, delivery and billing postal address,
  • your account creation data including your password and unique user ID,
  • your browser data: connection times, browser history, hardware and browser used, demographic information,
  • your email openings and clicks on offers,
  • your preferences and consumption habits if you complete the questionnaire entitled "My preferences",
  • commercial history and order information: dates, products and quantities ordered,
  • other data provided by you to the After Sales Service,

In most cases we ask for your consent to carry out these collections.

You can also use your web browser's history and cookie management tools.

Vinatis also collects partner data such as up-to-date delivery information from our carriers.

2/ Data processing and use

a- To manage your orders

Vinatis' priority is to deliver the ordered products in the best conditions: we will use your contact details and any information provided to the after-sales service to send your products in the best condition or resolve any incidents as soon as possible.

This information will be kept in compliance with legal and regulatory obligations (invoicing, payments, disputes...etc).

b- For a personalized navigation experience

This data enables us to improve and personalise your browsing experience on the various Vinatis websites by suggesting products that correspond to your tastes in certain areas, such as the "Your personalised suggestions" area, which optimises the organisation of information and the various offers, and by working on the ergonomics of these sites.

c- To send you the most relevant promotions and newsletters

We segment our offers according to the data and commercial history which concern you so that you receive only the offers most in accordance with your tastes.

d- To obtain statistics and global navigation data

By aggregating the anonymized browsing data of all our visitors, we obtain trends that allow us to understand how to better organize information on the different Vinatis websites and optimise the browsing experience.

e- To optimise the relevance of our online promotional messages

Our advertising partners require part of the navigation data to broadcast our advertising messages only to contacts who have expressed an interest in the types of products marketed by Vinatis or who have already browsed one of the company's websites.

3/ Conservation

a- Duration

Your personal information is kept for as long as necessary for the processing listed above unless you request its deletion or modification (see point 6 / Correction and deletion of data).

b- Security

During the entire storage period of your data, we put in place all organisational, legal, software and technical means to ensure the confidentiality and security of your personal data, so as to prevent their deletion, damage or access by unauthorized third parties.

4/ Cookies

  • a- Whats is a cookie ?

    A cookie is a file that is stored on your computer when you visit a site. This file contains various information relating to your operating system, your browser and the terminal you use (computer, mobile, tablet). It can also record your IP address as well as your various interactions with the content of the Vinatis site and newsletters. Some cookies are necessary to access certain features of the site and others allow you, for example, to save your user data securely so that you do not have to re-enter them the next time you visit.

  • b- Why does Vinatis use cookies ?

    Vinatis uses cookies to allow you an optimal navigation and to provide you services adapted to your requests (ex: memorisation of your basket, memorisation of your login data...). We also use cookies to measure site traffic and improve site performance and to provide you with targeted content based on your preferences. Certain Vinatis partners may also deposit cookies whose management is subject to their policy but which undertake to respect the laws in all its force. These include cookies that relate to your purchases and the content you view.

  • c- Comment désactiver les cookies ?

    1. 1- Disable cookies on Chrome
      https://support.google.com/accounts/answer/61416?hl=en
    2. 2- Disable cookies on Internet Explorer (Microsoft)
      http://windows.microsoft.com/en-en/windows7/block-enable-or-allow-cookies
    3. 3- Disable cookies on Mozilla firefox
      https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
    4. 4- Disable cookies on Safari
      If you want to disable cookies in the Safari web browser, go to Preferences, then in the Privacy panel and choose to block cookies.

    If you accept cookies in your browser, we and our partners may process your above mentioned browser information. If you disable your cookies, you may not be able to use all Vinatis services (e.g. your username and password will no longer be saved, your current shopping carts will no longer be saved...).

5/ Data sharing

Vinatis undertakes never to sell or rent your data or to cede access to it without your prior consent unless required to do so (legal obligation, fight against fraud, exercise of rights of defense, etc).

Access to our database is limited to Vinatis employees who are authorized by virtue of their mission and committed to respecting our privacy policy.

We share this data (mainly anonymized except in the case of transport for the proper routing of your orders) with partners subject to the general European regulation on the protection of personal data as well as the Data Protection Act. These partners are also contractually committed to respecting the confidentiality of your data.

We share this information only with partners who are essential to providing third party services and for the purposes described in this privacy policy. A list of all our partners can be obtained by contacting our customer service department :

  • With our affiliate partners :

    1. - Affilinet (See their privacy policy here)
    2. - Kwanko (See their privacy policy here)
    3. - Tradedoubler (See their privacy policy here)
    4. - Awin (See their privacy policy here)
  • With our price comparison partners :

    1. - Le guide (See their privacy policy here)
    2. - Billinger (See their privacy policy here)
    3. - TrovaPrezzi (See their privacy policy here)
    4. - Connexity (See their privacy policy here)
    5. - Kelkoo (See their privacy policy here)
  • With our advertising retargeting partners :

    1. - Nextperf (Rakuten Marketing) (See their privacy policy here)
    2. - Azameo (See their privacy policy here)
    3. - Veoxa (See their privacy policy here)
    4. - Sirdata (See their privacy policy here)
  • Our Search Engine Marketing Partners :

    1. - Google Adwords (See their privacy policy here)
    2. - Bing (See their privacy policy here)
  • Social networks :

    1. - Facebook (See their privacy policy here)
    2. - Instagram : (See their privacy policy here)
    3. - Twitter : (See their privacy policy here)
  • Traffic and navigation analysis tools :

    1. - Google analytics (See their privacy policy here)
    2. - CrazyEgg : (See their privacy policy here)
  • Partners for sending promotional emails and onsite promotions :

    1. - Dolist (See their privacy policy here)
  • Partners for the promotion of the site :

    1. - Wisepop (See their privacy policy here)
  • Payment Partners :

    1. - CM-CIC (See their privacy policy here)
  • Transporters :

    1. - Gefco
    2. - Chronopost (See their privacy policy here)

6/ Rectification and deletion of data

The personal information we collect is intended to better respond to your requests and process your orders. In accordance with the law n° 78-17 of 6 January 1978, relating to Data Processing, Files and Liberties, you have a right of access, rectification and deletion of personal data concerning you and subject to processing under the responsibility of VINATIS.

You can exercise these rights by contacting our customer service department, subject to a check of valid proof of identity:

  • by e-mail : sav@vinatis.com
  • by mail : VINATIS 6 Avenue du Pré de Challes - PAE des Glaisins - 74940 ANNECY LE VIEUX - France

You can unsubscribe at any time from then the "Newsletter" page with the button « > UNSUBSCRIBE » or from the "Unsubscribe" links present in each of our mailings.