Shipping : Offers and prices

Additional delivery information

For information

Please note that these delivery times apply to all our products from the moment the parcel is handed to our transporter partner. For the products indicated 10 days delivery, the terms of delivery apply as from this time of provisioning. Delivery times start from the receipt of the email confirming shipment of your order. The order will be dispatched on receipt of full payment and after approval by our verification department (immediate order processing). In case of payment by cheque or bank transfer, the shipment will be postponed until payment is received. Vinatis does not accept payment in several instalments or payment within 30 days. Bottles are sent in boxes approved by the transport companies to ensure the security of the shipment. All our parcels are delivered against signature.

Additional information

Are you absent during the delivery? A note will be left in your letterbox so that you can either arrange a new delivery date or collect the order from a post office or a pick-up point. Your order will be waiting for you for 14 days in the post office and 8 days in a pick-up point. Please note: it is not possible to re-deliver the parcel(s) after it has been dropped off at a post office or a pick-up point.

Is your order late? Can't access your order tracking? Were all the products in your order available? Do not hesitate to verify it by checking your order history. The delivery driver may have tried to contact you without success. Have you received a note in your mailbox? Have you asked your doorman or your next-door neighbour if they have received anything for you? Or has your parcel been delayed and will be delivered as soon as possible? In any case, do not hesitate to contact us. contact us via our contact form.

Can't find the pick-up point where your parcel was dropped off/the name of the pick-up point doesn't appear on the tracking, only its code? Go to: https://www.dpd.co.uk/content/how-can-we-help/index.jsp, enter your postcode and choose the type of pick-up point. The tabs list the different pick-up points and their codes.

Sending a gift? Vinatis takes care of everything! No invoice is attached to the package(s) (invoices are only available from your customer account) and you have the option of attaching a personalised message when completing the order. You can choose a new delivery address either in the 'Address' section of your customer account or directly when you finalise your order. You can follow the delivery of your gift directly via your customer account when it is sent by Chronopost. In the case of a standard shipment, you can contact us via our contact form.

Special cases:

Delivery locations: Unfortunately, Vinatis does not currently ship to Northern Ireland. We are also unable to deliver to French overseas departments and territories, as well as to army addresses and Cityssimo spaces. If you live on an island, there may be an additional 1 day delay. Would you like to be delivered directly to the post office? Indicate the name of the post office in the company field and choose Chronopost delivery. The delivery person has steps to climb? Within the framework of a standard shipping, the delivery person is unfortunately not covered in the event of accident and will therefore only deliver to the ground floor.

In case of an incident: It is the responsibility of the recipient to check the contents of the package in the presence of the delivery person and to report any anomaly on the delivery note next to their signature. The recipient has a 2 days deadline to make a request for compensation with our customer service. No complaint can be taken into account if precise reserves were not emitted in the presence of the delivery person. Transport European Union.

*Our deadlines are given as an indication and may change depending on the period. Delivery times to Great Britain may be affected by customs clearance times related to Brexit.

Delivery to fiscal territories outside the European Union (Canary Islands, Faroe Islands, Guernsey, etc.): are not able to be served due to the special nature of these destinations.