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Is my online payment secured ?
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Vinatis uses a secured system with SSL 128 bit encryption
code which is the most widespread method used today. Your creditcard details
are crypted and pass directly to our bank establishment, la Banque populaire
des Alpes, without passing through our system at Vinatis. Vinatis do not store
any card details.
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2-
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Can I buy
different products on the same order ?
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You compose your basket as you wish ! The majority of your
references can be bought separately.
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3-
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I wish to send a gift, how do I do ?
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Make your own selection or find inspiration in our gift
section.When confiming the basket, then first indicate the delivery address
with your personal card attached to it and afterwards you write your own
address for the billing. The bill is never joined to the parcel.
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4-
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How can I pay my
order ?
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- With a credit card , online or per telephone/fax.
- With a bank transfer.
The different choices are proposed, once you have validate your order.
As soon as we have received the payment, we will dispatch your order.
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5-
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How long does the delivery take ?
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In order to see the delivery details for your country, please
click here : (Transport)
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6-
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What happens if my delivery is delayed?
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Do not hesitate to contact our costumer service
sav@vinatis.com to
research.
We will do what ever is necessary and will reply on you email within 24 hours.
(working days)
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7-
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What happens if I
am not in the day the carrier comes by to deliver ?
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- Via GLS, GEFCO ou SCHENKER:
If you are not in the day the carrier pass, he will come back the following day
or he would leave a notice inviting you to call for another appointment.
The delivery takes place from Monday to Friday, before 6 P.M.
- Via CHRONOPOST (en 24H ou A DATE CHOISIE) : En cas d'absence, un avis de
passage vous indique que vous pouvez récupérer votre colis à la poste la plus
proche de chez vous. Les livraisons s’effectuent du lundi au samedi, avant
18h00.
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8-
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What happens if the parcel is damaged during the transport
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Our packaging has been made especially for the transport of
wine. Less then 0.5 % of all parcels are damaged during the transport.
transport du vin. Nous avons un taux
de casse très faible (moins de 0.5 % des envois). If the appearance of the
parcel does not seem correct to you, then please refuse the delivery and note
down on the carriers delivery paper the reason for the refusal.
Please contact our costumer service within 48 hours per email
sav@vinatis.com
indicating your order number and the problem you have encountered. We will do
whatever is necessary and send your order again as soon as possible.
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9-
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What happens if at the delivery bottles are missing/ not
the ones I have ordered ?
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Our logistic service takes care to prepare the orders
correctly. However, of you discover en erreur on your order, please contact our
costumer service per email
sav@vinatis.com.
We will do what is necessary in order to compensate the erreur as soon as
possible.
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10-
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How do I know that my order has been registered ?
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You will receive an email confirming the details of your
order immediately after the validation on our website.
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11-
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How do I know that my order has been dispatched ?
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You will receive a confirmation per email, the day your order
is beeing prepared and dispatch by our logistic service.
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12-
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How do I know whether my gift has been delivered ?
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Follow the delivery of your parcel online or contact us per
emailsav@vinatis.com.
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13-
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How can I modify or
cancel my order ?
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If you already have paid your order online and you wish to
change or cancel it, do not hesitate to contact us per emailsav@vinatis.com
as quickly as possible. We will do what is necessary straigth away.
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14-
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And my bill ?
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You can print out your bill from your vinatis account. If you
wish to receive the bill per post, please ask for this per email
cmd@vinatis.com
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